Support centre

How can we help?

Clear guidance for setting up your company, creating compliant invoices, recording payments, and keeping your books organised.

Getting started

1. Complete your profile

Add your legal names, VAT number, address, logo, and contact details in Company Settings.

2. Build your catalog

Add frequently sold products and customer records to create future invoices faster.

Create an invoice

Open Create Invoice, select or enter the customer, add line items, confirm VAT and discounts, then finalise the document. Use the PDF action in Ledger & Records to download a printable copy.

Before finalising: verify the customer VAT number, supply date, line quantities, tax category, and payment terms.

Record payments

Go to Payments Received, select the invoice, enter the amount, date, method, and bank reference. The outstanding balance and analytics update automatically.

VAT and financial reports

Choose a reporting period in the VAT Dashboard or Profit & Loss section. Reports are calculated from the invoices and expenses stored in your workspace. Always have a qualified accountant review statutory submissions.

Account and technical support

If you cannot sign in, first verify your email and password, then retry in a current browser. For billing, access, or data questions, email support@zafeq.com with your account email and a concise description. Never send passwords or private keys.